POLICIES

FREE SHIPPING

Most of our indoor fountains include free shipping anywhere in the continental United States. Estimated shipping time is 2 - 3 weeks on stock waterfall purchases. Due to the availability of certain products Water Gallery reserves the right to extend expected shipping times. Shipping times on some fountains may take 8-10 weeks. We offer an elite collection of indoor fountains and many are manufactured in China. Our policy is "Honesty with Shipping." We will notify you immediately if there is a delay on your fountain and keep you informed of any shipping changes. Please call us to get the estimated shipping time on any of our indoor fountains at Toll Free (866) 518-6849.

30-DAY MONEY BACK GUARANTEE

We are extremely confident you will love your indoor fountain and offer a 30-Day Money Back Guarantee on all stock purchases. Slate, glass, pebble and copper are natural materials and may vary in color. This should not be reason for return. All shipping costs and a 15% restocking fee will apply to returns. This guarantee does not apply to custom fountains.

1-YEAR MANUFACTURERS WARRANTY

Our indoor waterfalls are made from the finest materials in the world and are designed to last for many years. Our fountains include a 1-Year Manufacturers Warranty to protect against defects.

ASSEMBLY

Many of our indoor fountains come pre-assembled and ready to hang. Assembly is easy. Simple directions are provided with each indoor fountain and all necessary hardware is included. Please call customer support Monday- Friday from 9:00 -6:00 EST at Toll Free (866) 518-6849, and we will gladly assist you with any questions you may have.

ACCEPTANCE /RECEIVING OF GOODS

Customer agrees that his/her signature or a signature by his/her representative or affiliate to receive the product(s) or on any order confirmation, invoice delivery receipt, purchase order or other sales receipt is presumed to establish customers acceptance of these terms. A visual inspection of all boxes, pallets and/or crates is required prior to acceptance of goods.If a package is damaged in transit, customer should refuse it back to the carrier if possible. If customer receives a damaged package or suspects possible damage to goods, customer should note on the carriers Bill of Lading and/or delivery report the condition of the shipment. If accepting possibly damaged containers or customer is in doubt as to the condition of the goods, customer is strongly suggested to state on the Bill of Lading "Possibility of hidden and/or damage to contents, package subject to further inspection."

DAMAGED GOODS

Visible damage to packages should be refused by customer if possible. All damages must be reported to Water Gallery in writing within 3 days of receipt. Customer is responsible for informing Water Gallery within the stated time limit of the specifics as to the damages at the time of delivery. Water Gallery personnel will work to resolve any defects by providing replacement parts or instructions as necessary .Customer will not be charged a restocking fee for shipping damaged or defective products.Any damaged products can be exchanged only for the same item, assuming it is available. Returned goods will not be accepted, nor will credit for returned goods be extended unless prior written permission from Water Gallery has been obtained. Without exception, no merchandise will be accepted without a Water Gallery RAN (Return Authorization Number). Returns other than those due to manufacturing defects or damaged in transit shall be subject to all shipping fees and a 15% restocking fee. Returned goods must be packaged properly (ideally in their original packing materials) to avoid damage in shipment. Customer must insure shipment of the returned product(s) for full purchase price and such shipment must be prepaid Water Gallery suggests using a carrier that provides tracking information or proof of delivery for customer's protection.